سياسة الاستبدال و الاسترجاع

1. Cases where returns or exchanges are accepted Allowed to return or exchange the product only in the following cases: - Presence of a manufacturing defect in the product. - Damage to the product upon receipt. - Receiving a product that does not match the order (such as a difference in size, color, or model). 2. The time limit for submitting The return or exchange request must be submitted within no more than 3 days from the date of receipt of the order. 3. Conditions for accepting the return or exchange For the request to be accepted, the following conditions must be met: - The product is unused and in its original condition. - Return the entire product with the original packaging and accessories. - Provide proof of purchase (such as the order number or invoice). 4. How to submit the request The return or exchange request is submitted by contacting customer service via: - Email or the specified contact number. - Clarify the problem and attach photos if necessary. - Mention the order number and the required information to expedite the process. 5. Processing time The request will be responded to within 1 to 3 working days after receiving and inspecting the product. If a mistake or defect is confirmed, then: - Either replace the product with the same model and size (if available). - Or refund the amount to the customer in the method of payment used. 6. Who bears the shipping costs? In case of a mistake or defect in the product, the store bears all shipping costs. The amount is not refunded nor is an exchange made if there is no genuine problem with the product. 7. Cases where returns or exchanges are not accepted - If more than three days have passed from the date of receipt. - If the product has been used, altered, or if the original packaging is lost. - If the reason is a change of mind or dislike of the product without a defect.